Terms and Conditions

Cancellation policy

We would like to offer our guests favorable cancellation conditions, which means that we deviate from the KHN conditions.

Below you will find the valid cancellation conditions whereby changes and cancellations must at all times be made in writing to Welcome@UtrechtBoutiqueHotels.com.
 

Individual reservations up to 5 rooms
Reservations can be canceled free of charge up to 12 hours before the arrival date. Please note that the day of arrival starts at 00:00 (CET). For reservations that are canceled after this time, we are forced to charge the first night on the basis of the reservation value including VAT and excluding tourist tax.
 

Group bookings from 5 to 10 rooms
Free cancellation is possible up to 4 days before arrival for groups of 5 to 9 rooms. In case of cancellation between 4 days and the day of arrival, the entire reservation value of the first night will be charged including VAT and excluding tourist tax.
 

Group bookings from 10 to 19 rooms
Free cancellation is possible up to 10 days before arrival for groups of 10 to 18 rooms. In case of cancellation between 10 and 5 days, 60% of the reservation value of the first night including VAT and excluding tourist tax will be charged.
For reservations that are canceled between 5 days and the day before arrival, 100% of the entire reservation value of the first night will be charged, including VAT and excluding tourist tax.

For all reservations, we will be charged the entire reservation value in the event of no show.
By confirming the reservation you agree to the above cancellation policy.

Cancellation conditions can change outside the above period and will be announced by Utrecht Boutique Hotels. If the period has ended and the cancellation conditions have not been extended, Utrecht Boutique Hotels will fall back on the valid KHN conditions.

Applicable cancellation conditions can be consulted at all times via www.UtrechtBoutiqueHotels.com.

The Uniform Hospitality Conditions (UVH) are the conditions under which catering companies established in the Netherlands, such as hotels, restaurants, cafes and related companies (including catering companies, party service companies, etc.), provide catering services and conclude catering agreements. The UVH have been filed with the District Court and the Chamber of Commerce and Industry in The Hague. Click here to view the UVH.